Any disputes between users can be handled through the dispute center.

Important Terms

• _Agent - The user that bid on or won the listing and books travel.

• _Traveler - The user that created a listing.

Dispute Center

The Dispute Center is where SIMTIK resolves issues between users.

Users can also request a refund from SIMTIK through the Dispute Center.

You have up to 3 days after a trip is completed to file a dispute with the Dispute Center.

Help from SIMTIK

If you and another user can ’ t resolve a dispute on your own, you can file a dispute with SIMTIK ’ s Dispute Center.

The Dispute Center will review the dispute and come to a final decision within 72 hours of filing.

SIMTIK has a team of dedicated Dispute Officers whose only job is to reach fair resolutions between users. Each dispute is assigned a specific Dispute Officer. That officer will review all information provided by the users before making a final decision.

Your dispute ’ s officer may need to contact you for more information while the review is in progress. Make sure you monitor your Email for notifications from the Dispute Center.

Liability

In the event of a dispute, the evidence of the disputed trade is considered by the Dispute Center to decide who is liable.

The agent is always responsible for providing evidence of a trade.

As the agent, it ’ s critical to document everything before, during, and after a trade.

Even as a traveler , it ’ s important to document anything possible. The Dispute Center considers all of the evidence when investigating a dispute.

Protecting Yourself From False Accusations

Document Everything.

As the agent, it ’ s critical that you document everything you can before, during, and after a trade.

The Agent is always responsible for providing evidence of a trade.

The best way to protect yourself from false accusations is by having evidence of the truth.